Partyreel never sees or stores your card. Checkout, plan changes, and the billing portal all run on Stripe's secure pages, and the portal holds every receipt.
Paying
Checkout opens when you pick a plan, in the plans that Upgrade and Need more? open in the app, or on the pricing page. Pro is a subscription, billed monthly or yearly until you cancel; the Event Pass and its renewal are single payments. Stripe shows the exact amount and the payment methods it can take before you confirm. Your account updates the moment the payment clears.
Receipts and invoices
- Account menu
- Plan and storage
- Manage billing
Press Manage billing on the Plan card of your account page (the storage meter on your dashboard has it too). Every payment appears in the billing portal with a downloadable invoice and receipt, and Stripe can email a receipt to the address you paid with. The portal is where you update the card on file and where you cancel; if a renewal payment fails, Stripe emails you a link to fix it. Changing your Pro size, or switching between monthly and yearly, happens in the app under Change plan, and Stripe confirms the new amount before anything changes; see upgrade, downgrade, or cancel.
If you moved from an Event Pass to Pro, the prorated credit shows in the portal as an account balance applied to your next invoices.
Refunds and tax
Refund requests are handled case by case: send us a note with the email on your account and what happened, and every note gets a reply, usually within a day. Prices on the pricing page are what you're charged at checkout; Stripe shows the final amount before you pay.
Only paying hosts see the portal
Manage billing appears on your account page's Plan card and in the storage meter once you've made a payment. On the free plan there's nothing to manage yet, and Upgrade is the way in.