Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and [ENTITY NAME], doing business as Partyreel (“Partyreel”, “we”, “us”). They govern your use of partyreel.com, the Partyreel host application, event links and QR codes, and the related services (together, the “Service”). By creating an account, joining an event, uploading, or otherwise using the Service, you accept these Terms and our Privacy Policy, which is part of them. If you do not agree, do not use the Service.

You must be at least 18 years old to create a host account or buy a plan. You must be at least 13 years old, or older where the law of your country requires it, to join an event as a guest. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind it, and "you" includes that organisation.

Definitions

• Host: a person with a Partyreel account who creates an event.
• Guest: anyone who views or contributes to an event through its link or QR code, with or without an account.
• Event and Album: an event is what a host creates; its album is the collection of media gathered under that event’s link.
• Content: photos, videos, names, descriptions, captions and anything else you submit to the Service.
• Plan: the free tier, a Pro subscription or an Event Pass, as described on the pricing page.

Each section opens with a plain-language summary to help you read it. If a summary and the full text ever seem to differ, the full text governs.

Partyreel lets a host create an event and share one link, usually as a QR code. Guests open it and add photos and videos from their phones, without installing an app. Everything lands in one album that the host curates and that everyone with access can browse and download; the album also plays as a highlight reel, from which anyone with access can make a clip on their own device.

We may change, add or remove features of the Service as it develops. Where a change materially reduces what a paid plan includes during a period you have paid for, we will tell you in advance and you may cancel under the refund section below.

A host account is a verified email address, a display name, and whichever sign-in method you choose: a password, one-time codes sent to that email, or Google. You are responsible for everything that happens under your account, so keep access to that inbox and to any password secure, use the account for yourself only, and tell us promptly if you believe it has been compromised.

Your display name is required and is shown publicly wherever you appear: on your events, beside your uploads, in guest lists and on your profile. The same rule applies to the name a guest types at an event that does not require a verified email: it is shown publicly beside whatever they add, in place of a verified display name. Choose one you are comfortable showing to the people at your events. Names that impersonate others, contain profanity, or use reserved words are not permitted, and we may change a name that breaks this rule. Keep the information on your account accurate.

An event's link or QR code is the key to that event. Anyone who holds it can reach the event, subject to the visibility and password settings its host chooses, so treat a link you receive as the host's to share, not yours to publish. By default, a host requires a verified email before a guest can see the full album or upload; where the host turns that requirement off, a guest instead types a display name at the door, and their uploads are shown under that name with a small unverified mark rather than a confirmed one.

Uploads made with a verified email are attributed to your confirmed display name and, if the host shows a guest list, listed there by name; uploads made under a typed name instead carry that name with a small unverified mark, and are listed the same way. Uploads you made under a typed name from the same browser, or under an email you later confirm, can be claimed to your account; uploads someone else made using your address are removed when you mark that event as not yours. You may delete any upload of your own, right on the album, at any time, whether or not you have confirmed an email; without a confirmed email, this works only from the same device and browser you uploaded from. That deletion is final and the host cannot restore it.

Guests pay nothing to join, view, upload or download. These Terms apply to guests in full, including the sections on your content, acceptable use and copyright.

Ownership

You keep every right you have in the content you upload. Nothing in these Terms transfers ownership of your content to Partyreel, to a host, or to anyone else.

The license you give Partyreel

So that we can operate the Service, you grant Partyreel a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, resize and generate previews of your content, to bundle it into downloads, to render it into reels, and to make backups of it, in each case only to provide, secure, maintain and improve the Service and to comply with law. This license ends when the content is deleted from the Service, except that copies may persist in backups and under legal holds for the periods described in the Privacy Policy. We do not sell your content, we do not use it for advertising, and we do not use it to train artificial-intelligence models.

The license you give the host and the room

When you upload to an event, you grant its host a non-exclusive, worldwide, royalty-free license to view, download, curate, hide, remove, and include your content in that event's album, guest list, downloads and clips, and to share the album through the event's link, for as long as the content remains in the album. You also grant everyone the host allows into the album a license to view and download your content for their personal, non-commercial use. Under that same license, anyone with access to the album may make a clip that includes your content and save or share it, for their personal, non-commercial use. A host who wants to use guest content beyond the event (for example commercially) needs the uploader's separate permission.

What you promise about your content

• You own the content or have the rights needed to upload it and grant the licenses above.
• Where the law requires it, you have the consent of the people who appear in it, and you are not uploading intimate images of anyone without their consent.
• It does not infringe anyone's copyright, trademark, privacy, publicity or other rights, and it does not break the acceptable-use rules below.

Feedback

If you send us ideas or suggestions, we may use them without obligation to you.

As a host you are responsible for your event. In particular:

• You use the Service for a lawful gathering and you comply with the laws that apply to collecting and sharing photographs and personal information where your event takes place.
• You tell your guests that photos and videos they add will be collected into an album visible to the people you allow in, and you make your own judgement about who those people are through the event's visibility and password settings.
• You use the email addresses and names of your guests only to run that event, never for marketing or any other purpose, and you do not export or share them.
• You review what your guests add. You may hide or remove any item at any time, and you are the first line of response when a guest asks for one of their images to be taken down.
• You do not use the Service to store material that has nothing to do with an event, or to provide storage to other people.

You may not use the Service to do any of the following:

• Upload, share or store content that is illegal, or that sexually exploits or endangers a minor in any way.
• Upload intimate images of a person without their consent, or harass, threaten, stalk or intimidate anyone.
• Upload content that infringes copyright, trademark or other intellectual-property rights, or that you have no right to share.
• Upload malware, or try to probe, breach or disrupt the Service, its infrastructure or other users' accounts.
• Scrape, crawl or bulk-download albums you do not have access to, guess or brute-force event links or passwords, or share a capability link so as to circumvent a host's access choices.
• Circumvent plan limits, storage caps or rate limits, or resell, sublicense or provide the Service to third parties as a storage or hosting product.
• Impersonate any person or organisation, or misrepresent your affiliation with anyone.
• Use the Service in breach of any law that applies to you.

We may apply reasonable limits on upload volume, download bundling and other activity to keep the Service healthy and to prevent abuse.

We respect the intellectual property of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a notice to our designated agent below. When we receive a valid notice we will remove or disable access to the content promptly and notify the person who uploaded it.

What a notice must contain

1. Your physical or electronic signature, or that of a person authorised to act for you.
2. Identification of the copyrighted work you claim has been infringed.
3. Identification of the content you claim is infringing, with enough detail for us to find it (the event link and a description of the item, or a screenshot).
4. Your name, address, telephone number and email address.
5. A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.

Counter-notices

If your content was removed and you believe the removal was a mistake or a misidentification, you may send us a counter-notice containing: your physical or electronic signature; identification of the content that was removed and where it appeared; a statement under penalty of perjury that you have a good-faith belief the content was removed by mistake or misidentification; your name, address and telephone number; and a statement that you consent to the jurisdiction of the federal court for your address (or, if outside the United States, for our address) and that you will accept service of process from the person who filed the original notice.

When we receive a valid counter-notice we will forward it to the person who sent the original notice. Unless they tell us within 10 working days that they have filed a court action to restrain the alleged infringement, we may restore the content between 10 and 14 working days after receiving the counter-notice.

Repeat infringers and misrepresentation

We terminate the accounts of users who are repeat infringers. Anyone who knowingly misrepresents that content is infringing, or that it was removed by mistake, may be liable for damages under the DMCA.

The plans

• Free covers one event with photo uploads, within the storage cap shown on the pricing page.
• Pro is a subscription, billed monthly or yearly, that adds video, more storage and more events. It renews automatically at the end of each billing period until you cancel. You can hold one Pro subscription at a time and change its size or billing interval from your account. You can buy or move to a Pro size only if it holds what you already store; to choose a smaller size, first remove enough to fit.
• Event Pass is a one-time purchase that covers one event with video and its own storage for about one year from purchase. Passes stack: each pass adds one event and its storage for its own term. A pass can be renewed for a further term at the renewal price shown on the pricing page; renewal extends the current term and never resets it.

If you hold an active Event Pass and move to Pro, the unused portion of what you paid for the pass is credited to your Stripe balance and applied to your next Pro invoices. What each plan includes, and its price, is set out on the pricing page at the time of purchase.

Payment

Payments are processed by Stripe under its own terms; we never receive your full card number. You authorise us and Stripe to charge your payment method for the plan you choose, and for renewals, until you cancel. Prices are in United States dollars. Where we are required to collect sales tax, VAT or a similar tax, it is added at checkout or shown on your invoice. Plan entitlements are applied when Stripe confirms payment, which is normally immediate.

Price and plan changes

We may change prices and what plans include. A price change applies to an existing subscription only from its next renewal after we have given you at least 30 days' notice by email, and you may cancel before then. A one-time Event Pass is never repriced during its term.

Storage and limits

Each plan is a total storage cap, with a small buffer above it so an upload in progress is not cut off at the line. When an account reaches its cap, new uploads pause until space is freed or the plan grows; existing media is untouched. Video uploads, and clips without the free plan’s mark, are available on paid plans only. Per-file size limits are shown in the uploader, and hosts may set a lower limit for their event. The current numbers live on the pricing page and in storage, plans and limits.

• Pro. You can cancel at any time through the billing portal. Cancellation stops future charges; your plan continues until the end of the period you have paid for, and then your account returns to the free tier. Deleting your account instead cancels the plan at that moment rather than at the end of the period, because there is no account left to keep on it. Pro payments, monthly or yearly, are not refundable, in whole or in part, except where the law requires otherwise.
• Event Pass. A pass is refundable in full if you ask within 14 days of purchase and the pass is unused, meaning no event has been created on it. After 14 days, or once an event has been created on it, a pass is not refundable. Renewals are not refundable.
• Your statutory rights. If you live in a place whose consumer law gives you a right to withdraw from a purchase or to a refund that these Terms do not, that right is unaffected. In the European Union and the United Kingdom, by asking us to make a plan available immediately you agree that the withdrawal period ends when the plan is activated, and an Event Pass remains refundable under the 14-day rule above.

To request a refund, write to us through the contact page from the email on your account. Refunds are returned to the original payment method.

Albums do not expire: events stay up until their host deletes them, subject only to the rules below. Deleted media and events sit in a recovery bin for 30 days before being permanently removed; a host can restore or purge them sooner. The bin holds at most as much as the account's storage allowance, so when it is over that budget the oldest deleted items are removed early.

Over-capacity accounts. If a paid plan lapses and the account holds more than its new cap, you have a 45-day grace period, with email reminders, to reduce storage or restore a plan. After that we remove items, largest first, until the account is within its cap, passing each through the recovery bin.

Inactive free events. To keep free accounts tidy, an event on a free account may be removed after a long period with no activity, a period we may change. Signing in and opening the event both count as activity. We email you a warning before removal, and a removed event stays in the recovery bin for its 30-day window. Keeping a paid plan, or simply using your event, prevents removal.

Event Pass events. A pass covers its event for about one year from purchase. When a pass lapses, the event is treated as a free-account event and the rules above apply; renewing, or moving to Pro, keeps it longer.

Download anything you want to keep before deleting it: permanent deletion is real. The full schedule, including backups and legal holds, is in the Privacy Policy and in how long media is kept.

Every event's album plays as a highlight reel for everyone the host lets into the album, composed on each viewer's own device from the album as it stands and never stored as a file. Anyone with access to the album may make a clip from the reel on their own device: a file that is theirs to save or share under the licenses in the Your content section, which we do not store unless they add it to the event's album, where it is content like any other upload. Clips made at an event on the free tier carry a small partyreel.com mark; on a paid plan they carry no mark. Photos, videos, the album and the reel itself are never watermarked, on any plan. A guest who deletes an upload should expect it to leave the album and the reel immediately; a clip someone made before then is a file on their own device, which we cannot recall.

Claiming a public profile makes it visible to anyone at its address, including search engines. Your profile shows the events you host and choose to display, and the open events you attended and chosen to show, where the host also shows a guest list. Nothing you attend shows there until you turn it on, and you can turn any event back off at any time. Profiles never show email addresses or follower counts.

A profile may also carry a short bio you write. Like your display name it is public wherever your profile is, it is limited in length, it may not contain links, and names or wording that impersonate others, contain profanity, or use reserved words are not permitted; we may remove a bio that breaks this rule.

Hosts may show a guest list on an event, which names every signed-in uploader to everyone who can see the album; the ways to stay off a guest list are described in the Privacy Policy. Following someone is visible only to you and them. Blocking someone removes each of you from the other's social surfaces across the Service. You can report a person from their profile, as you can report an album or an item; we review reports and the person reported is not told who reported them. Do not use profiles or social features to harass anyone or to gather personal information about other users.

Hosts moderate their own albums and can hide or remove anything in them instantly. Anyone who can see an album can report it or an item in it; reports are anonymous and are reviewed before anything is removed. We have no obligation to monitor content, but we may review any content at any time to enforce these Terms or comply with law.

If content breaks these Terms or the law, we may remove it, and a removal made by us cannot be undone by the host. Where an investigation or a legal obligation requires it, we may place content under a legal hold and preserve a copy, as described in the Privacy Policy, and we may disclose it to public authorities in response to valid legal process.

We reserve the right to suspend or terminate an account, or restrict its access to any part of the Service, if we reasonably believe it has been used in breach of these Terms, creates legal risk for us or for others, or has been used to harm someone. Where practical we will tell you why and give you a chance to respond; we may act first and notify you afterwards where delay would cause harm or is prohibited by law.

Our Privacy Policy explains what we collect, how we use it, who can see it, how long we keep it, and the rights and choices you have. It is part of these Terms. By using the Service you agree to the processing it describes, and as a host you agree to use the information you receive about your guests only as the Host responsibilities section allows.

By you. You can delete any event at any time, and you can delete your account yourself from your account settings, confirming with your password or a code we email you (see your data and deleting your account). Deleting an account cancels any paid plan as part of the same step and deletes the events you host, with their media; your uploads to other people’s events stay in their albums unless you delete them first. Deletion is immediate and permanent, and an account cannot be restored. Cancelling a plan without closing your account is separate and is described under Refunds and cancellation. If you cannot sign in, write to us through the contact page.

By us. We may terminate or suspend your account as described under Moderation and enforcement, or if a paid plan lapses and the account remains over its cap beyond the periods described under Storage and retention. We may also discontinue the Service as a whole, in which case we will give at least 60 days’ notice by email and a way to download your albums before they are deleted.

When an account ends, the licenses you granted end with the content they cover, subject to the backup and legal-hold periods in the Privacy Policy. Sections of these Terms that by their nature should survive (including Your content, the disclaimers, the limitation of liability, indemnity and disputes) survive termination.

Content in an album comes from hosts and guests, not from us. We do not endorse it, and we are not responsible for it or for what anyone with access to an album does with it.

We may use generative artificial-intelligence tools to create some of the images and videos on our website, in our marketing and in our demo event.

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct. Some jurisdictions do not allow the limitation of certain damages, so some of these limits may not apply to you.

You will defend, indemnify and hold harmless Partyreel and its owners, employees and providers from any claim, demand, loss or expense (including reasonable legal fees) arising out of or relating to your content, your use of the Service, your breach of these Terms, or your violation of any law or of anyone's rights. We may take over the defence of any matter subject to indemnification, in which case you will cooperate with us.

Talk to us first

Before starting a formal dispute, write to us at privacy@partyreel.com or through the contact page with a description of the problem and what you would like us to do. We will do the same before starting one against you. Both of us agree to try in good faith to resolve the matter for 30 days from that notice before filing a claim.

Governing law and venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of [STATE] and the federal law of the United States, without regard to conflict of law rules. Any claim that is not resolved informally will be brought exclusively in the state or federal courts located in [STATE], and you and we consent to their personal jurisdiction. If you are a consumer in a country whose law entitles you to bring a claim in your home courts, or to the protection of its mandatory consumer law, nothing in this section takes that away.

Individual claims only

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Partyreel about the Service and replace any earlier agreement.
• Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms remain in force.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets, and will tell you if we do.
• Force majeure. Neither of us is liable for delay or failure caused by events beyond our reasonable control, including outages at our providers, except for payment obligations.
• Export and sanctions. You may not use the Service if you are located in a country subject to comprehensive United States sanctions or are on a United States restricted-parties list.
• Notices. We send notices to the email address on your account, and they take effect when sent. You can send us notices at privacy@partyreel.com or by post to [ENTITY NAME], [ADDRESS].

We may update these Terms as the Service changes. The version number and date at the top tell you which version you are reading. For material changes we will give notice before the change takes effect, in the app or by email to the address on your account, and your continued use of the Service after that date means the updated Terms apply to you. If you do not agree to a change, stop using the Service before it takes effect; a paid plan can be cancelled as described above. Earlier versions are available on request.

Questions about these Terms go to privacy@partyreel.com or through the contact page.