Every Partyreel account opens with an email code, with Google right beside it; a password is a quiet fallback for anyone who set one (see sign in: a code, Google, or a password). If one way won't open, another almost always will, and they all lead to the same account when the email matches.
The password doesn't work
A password sits behind Have a password? Use it instead, under the code field; most people never open it. If you do, and it refuses you, the message reads That email and password didn't match. It's deliberately vague: it won't tell you whether the email is unknown, the password is wrong, or the account never had a password (accounts created with a code or Google don't, until you add one).
Three buttons sit right under it: Send a new code, Set a new password, and Continue with Google. You can also skip straight to a reset: Forgot password? next to the password field emails a code before you even try, and verifying it lands you on a screen to pick a new one. Once you're in, the Password card on your account page changes it any time.
The sign-in link expired
Tapping an old link from an earlier email shows That sign-in link has expired. right on the sign-in door, which is still standing there waiting: enter your email again for a fresh code, or tap Google. Only the newest code is ever valid.
The code doesn't verify
Six digits that don't match the one just sent show That code didn't work. with three ways out beneath it: Try again, Resend the code, and Use a different email. An older code from the same inbox never works once a newer one has been sent.
The code never arrives
See the email code didn't arrive.
"My events are gone"
You're almost certainly in a different account. Partyreel matches accounts by email, exactly: you@gmail.com and you+party@gmail.com are two accounts, and so are a work and a personal address. Sign out, sign back in with the address you used when you created the event, and it's there. Google sign-in uses the address on the Google account you pick.
Two accounts by accident
If you've ended up with events split across two addresses, send us a note from both and say which one you'd like to keep; we'll sort it out. There's no self-serve merge yet.
Signed out unexpectedly?
Sessions do expire after a long while, and signing out on the event page also clears your guest access to that event. Sign back in and you're where you were.